Privacy policy
PRIVACY POLICY
1. Data Controller
The Data Controller of the personal data is:
Massimo Faion
Via Vincenzo Vela 15, 20133 Milan – Italy
Email: info@ragnocose.com
2. Types of data processed
The Data Controller processes the following personal data:
identification data (first name, last name)
contact details (email address, shipping address, phone number)
payment data (processed by third-party providers and not stored by the Data Controller)
browsing data (IP address, technical logs)
No special categories of personal data are processed pursuant to Article 9 of the GDPR.
3. Purposes of the processing
Personal data are processed for the following purposes:
a) order and sales management
b) fulfilment of contractual and legal obligations
c) shipping and delivery of products
d) customer support and operational communications
e) tax and accounting obligations
Processing is based on the performance of a contract and compliance with legal obligations.
4. Processing methods
Personal data are processed using electronic and IT tools, in accordance with the principles of lawfulness, fairness, transparency and data minimization.
Appropriate technical and organizational security measures are adopted to protect personal data against unauthorized access, loss or disclosure.
5. E-commerce platform and service providers
The Website is hosted on the Shopify platform, which acts as a Data Processor pursuant to Article 28 of the GDPR.
Personal data may also be processed by:
payment service providers
couriers and shipping companies
tax and accounting consultants
These parties process personal data exclusively for purposes related to the provision of their services.
6. Data transfers
Personal data are processed mainly within the European Union.
Where certain service providers (e.g. Shopify) involve data transfers outside the EU, such transfers are carried out in compliance with the safeguards provided by the GDPR (e.g. Standard Contractual Clauses).
7. Data retention
Personal data are retained:
for the time necessary to perform the contract
for the period required by tax and legal obligations
in any case, no longer than necessary for the purposes for which they were collected
8. Data subject’s rights
Users have the right to:
access their personal data
request rectification or erasure
object to or restrict processing
request data portability
lodge a complaint with the competent Data Protection Authority
Requests may be sent to: info@ragnocose.com
9. Nature of data provision
The provision of personal data is necessary in order to conclude the sales contract.
Failure to provide such data will make it impossible to process the order.
10. Cookies
The Website uses technical cookies and, subject to consent, third-party cookies.
For further information, please refer to the Cookie Policy available on the Website.
11. Changes to the Privacy Policy
The Data Controller reserves the right to amend this Privacy Policy at any time.
Changes shall take effect upon publication on the Website.
COOKIE POLICY
1. What cookies are
Cookies are small text files that websites visited by users send to their devices (computer, tablet, smartphone), where they are stored and then retransmitted to the same websites on subsequent visits.
Cookies allow the Website to function properly, improve the browsing experience and collect information in aggregated form.
2. Types of cookies used by the Website
The website ragnocose.com uses the following categories of cookies:
a) Technical cookies (necessary)
These cookies are essential for the proper functioning of the Website and enable:
browsing
access to restricted areas
shopping cart management
order completion
b) Functionality cookies
These cookies improve the user experience, for example by remembering preferences such as language or geographic area.
c) Third-party cookies
The Website is based on the Shopify platform, which may install third-party cookies necessary for the operation and security of the platform.
Third-party cookies may be used for:
fraud prevention
security
technical operation of the e-commerce platform
3. Profiling and marketing cookies
The Website does not currently use profiling or marketing cookies aimed at tracking users’ behavior for advertising purposes.
Should marketing tools (e.g. newsletters, advertising, advanced analytics) be activated in the future, prior consent will be requested via a specific banner and this Cookie Policy will be updated accordingly.
4. Consent management
Upon first access to the Website, users are shown an information banner allowing them to:
accept all cookies
refuse non-essential cookies
manage their preferences
Consent may be modified or withdrawn at any time.
5. How to disable cookies via browser
Users may manage or disable cookies through their browser settings.
Disabling technical cookies may affect the proper functioning of the Website.
6. Data Controller
The Data Controller is:
Massimo Faion
Via Vincenzo Vela 15, 20133 Milan – Italy
Email: info@ragnocose.com
7. Link to the Privacy Policy
For further information on the processing of personal data, users are invited to consult the Privacy Policy available on the Website.
8. Changes to the Cookie Policy
The Data Controller reserves the right to amend this Cookie Policy at any time.
Changes shall take effect upon publication on the Website.