Terms of service

TERMS AND CONDITIONS OF SALE
1. Subject
These General Terms and Conditions of Sale govern the remote purchase of vintage furniture and home décor itemsthrough the website ragnocose.com (hereinafter, the “Website”) by consumers, pursuant to Italian Legislative Decree no. 206/2005 (Consumer Code).
The Seller is:
Massimo Faion
Via Vincenzo Vela 15, 20133 Milan, Italy
VAT number / Tax Code: 14604780966
Email: info@ragnocose.com

2. Acceptance of the terms
Placing an order implies full acceptance of these Terms and Conditions of Sale, which the customer declares to have read and understood prior to completing the purchase.

3. Nature of the products – Vintage furniture
The products sold are vintage and/or handcrafted furniture and furnishings.
The customer acknowledges that signs of age, wear, patina, small imperfections, discolorations or minor aesthetic defects are intrinsic characteristics and an integral part of the authenticity and value of the product, and do not constitute lack of conformity.

4. Uniqueness and availability
Products are often one-of-a-kind pieces or available in limited quantities, as indicated in the relevant product description.
Once availability is exhausted, the product cannot be restocked.
In the event that a product becomes unavailable after an order has been placed, the customer will be promptly informed and refunded.

5. Product descriptions and images
Product images are for illustrative purposes only.
The Seller undertakes to represent products as accurately as possible; however, minor differences in color, tone or visual appearance may occur due to:
lighting conditions
device display settings
natural characteristics of the materials
Such differences do not constitute lack of conformity.

6. Condition of the products
The customer declares to have reviewed the images and product description and accepts the product in its current condition.

7. Prices
All prices are expressed in Euros (€) and include VAT, unless otherwise stated.
Shipping costs, where applicable, are indicated separately or communicated later, in accordance with Article 9.
The Seller reserves the right to change product prices at any time, provided that the price charged to the customer will be the one displayed on the Website at the time the order is placed.

8. Purchase process
The contract is considered concluded upon sending of the order confirmation email.
The Seller reserves the right to refuse incomplete or incorrect orders, or orders originating from countries not served.

9. Shipping, delivery and collection
All orders ship from Milan, Italy.
9.1 Standard shipping
Whenever possible, products are shipped via standard courier service.
9.2 Dedicated courier shipping
For large-sized or particularly fragile items, shipping will be carried out via a dedicated courier service.
In such cases:
the shipping cost is not included in the product price
the cost will be communicated separately
the order will be processed only after acceptance of the shipping cost
9.3 In-person collection
In-person collection is available only in Milan (Italy), subject to prior agreement and by appointment only.

10. Territorial scope
Sales through the Website are limited to countries within the European Union.
At the initial stage of business operations, sales to non-EU countries are not available.

11. Right of withdrawal
The customer has the right to withdraw from the contract within 14 days of receiving the product by sending written notice to info@ragnocose.com.
The product must be returned:
intact
unused
properly packaged
Return shipping costs are borne by the customer.

12. Exclusions and conditions of withdrawal
The right of withdrawal does not apply, pursuant to Article 59 of the Italian Consumer Code, in the following cases:
customized or made-to-order products
products which, by their nature, are liable to deteriorate or expire rapidly
In the event of valid withdrawal, the customer is responsible for any diminution in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.
For vintage products, any signs of age, patina, imperfections or aesthetic defects already present and described cannot in any case constitute grounds for withdrawal or dispute.
The right of withdrawal shall lapse if the product is returned:
damaged
used
without suitable packaging for shipping

13. Refunds
Refunds will be issued within 14 days of receipt of the returned item, using the same payment method originally used for the purchase.

14. Legal warranty
Products are covered by the statutory warranty of conformity, excluding defects resulting from normal wear and tear or from the vintage nature of the product.

15. Personal data processing
Personal data are processed in accordance with EU Regulation 2016/679 (GDPR).
Please refer to the Website’s Privacy Policy for further information.

16. Applicable law and jurisdiction
These Terms and Conditions are governed by Italian law.
For any dispute, jurisdiction lies with the court of the consumer’s place of residence or domicile.

17. Amendments
The Seller reserves the right to amend these Terms and Conditions at any time.
Any changes shall take effect upon publication on the Website.

 

RENTAL TERMS AND CONDITIONS
1. Subject of the contract
These Terms and Conditions govern the temporary rental of vintage and/or handcrafted furniture and furnishings(hereinafter, the “Goods”) owned by Massimo Faion, offered through the website ragnocose.com or by direct contact.
Rental services are governed by terms that are separate and distinct from those applicable to sales.

2. Nature of the Goods
The Goods offered for rental are vintage and/or antique furnishings.
The Renter (customer) acknowledges and accepts that signs of age, patina, wear, imperfections, discoloration or minor aesthetic defects are intrinsic characteristics of the Goods and do not constitute defects.

3. Rental period
The rental period is limited in time and is specified in the quotation or written agreement between the parties.
The rental period includes:
date and time of delivery or collection
date and time of return
Any extensions must be agreed in writing in advance.

4. Rental fee
The rental fee is specified in the agreed quotation and is exclusive of any transport, assembly, disassembly or insurance costs, unless otherwise stated.
Payment must be made prior to the start of the rental period, in accordance with the agreed terms.

5. Security deposit
The Seller may require a security deposit, the amount of which will be specified in the quotation.
The security deposit is intended to guarantee:
any damage
late return
loss or improper use of the Goods
The Renter is required to fully compensate the Seller for any damage incurred, including any loss of commercial value of the Goods, even where the amount of damage exceeds the security deposit paid.
The Seller may retain all or part of the security deposit as an advance on compensation, without prejudice to the right to claim additional amounts to cover the actual damage suffered.
The security deposit shall be returned at the end of the rental period, subject to verification of the condition of the Goods.

6. Transport
Transport of the Goods:
may be carried out by the Seller or by an appointed courier, or
by the Renter, by prior agreement and under the Renter’s full responsibility
The risk of damage or loss shall pass to the Renter from the moment of delivery and shall remain with the Renter until the Goods are returned.

7. Permitted use and restrictions
The Goods must be used exclusively for the declared purposes (e.g. event, photo shoot, film set, display or staging).
It is strictly prohibited to:
modify, restore or repair the Goods
expose the Goods to heat sources, humidity or harmful agents
use the Goods in a manner inconsistent with their nature
sub-rent or transfer the Goods to third parties

8. Liability and damage
The Renter is responsible for any damage, even minor, suffered by the Goods during the rental period.
In the event of damage:
the Renter shall compensate the cost of repair, or
where repair is not possible, the full value of the Goods
The Seller reserves the right to retain all or part of the security deposit.

9. Insurance
Unless otherwise agreed in writing, the Goods are not insured by the Seller during the rental period.
The Seller may require the Renter to take out appropriate insurance coverage, particularly for public events or professional film/photo sets.

10. Return of the Goods
The Goods must be returned:
within the agreed timeframe
in the same condition as when delivered
clean and properly packaged
Any delay may result in daily penalty charges, as specified in the quotation.

11. Cancellation and withdrawal
Any cancellation of the rental must be communicated in writing.
Unless otherwise agreed:
late cancellations may result in partial or total forfeiture of the rental fee
the security deposit may be retained as a penalty

12. Limitation of liability
The Seller shall not be liable for damage to persons or property arising from the use of the Goods during the rental period.
The Renter assumes all civil and legal liability related to the use of the Goods.

13. Personal data processing
The Renter’s personal data are processed in compliance with EU Regulation 2016/679 (GDPR).
For further information, please refer to the Website’s Privacy Policy.

14. Governing law and jurisdiction
These Terms and Conditions are governed by Italian law.
For any dispute, jurisdiction shall lie with the court of the place where the Seller has its registered office, unless otherwise mandatorily provided by law.

15. Amendments
The Seller reserves the right to amend these Terms and Conditions at any time.
Updated versions will be published on the Website.